Markets Served | Medical Call Center
By utilizing the Rapid Medical History component, non-clinical personnel can provide 2nd level triage before the call is passed to a nurse. He or she can collect additional data about the patient’s symptoms in a non decision-making format to provide additional information to the nurse prior to their interaction with the patient. By having this additional information before speaking to the patient and having the encounter color-coded by acuity, the nurse is more informed and satisfied with the interaction. Also, the non-clinical staff feel like they have contributed more to the efficiency of the encounter and have not had to make a clinical judgement call regarding the urgency of the call.