Markets Served | Medical Call Center

In a medical call center, telehealth or nurse advice environment, you might have non-clinical personnel taking the initial call from a patient. If the service representative or agent is unable or uncomfortable with identifying the urgency of the situation, Health Navigator’s Natural Language Processing engine can identify the coded chief complaint(s) ranked by acuity for them.  This allows the call to be handled efficiently and effectively in a clinically-sound manner.