Markets Served | Medical Answering Services
Provides a clinical safety net for non-clinicians when capturing a caller’s reason for call
The primary responsibility of most physician answering service personnel is to answer the call and document a message for the physician. Many times the call center personnel may not be able to identify the urgency of the situation with the caller. Based on the “reason for the call”, Health Navigator’s Natural Language Processing engine can identify the coded chief complaint(s) ranked by acuity. This process provides the non-clinical personnel with a safety net. In other words, the answering service staff doesn’t have to rely on their own judgment regarding the urgency because the Health Navigator tool set will provide them guidance.
Provides a standardized and structured call flow
The Health Navigator suite of products provides a standardized call flow yet completely configurable user interface. The product components are delivered via API allowing you to build the content into your existing application. A standardized call flow ensures that no matter who is speaking with the patient, the information will be documented in the same manner.
Provides an acuity-ranked list of coded chief complaints for the medical provider
Health Navigator was designed to assist telemedicine providers with quickly identifying and capturing a patient’s chief complaint while also codifying the encounter. Prior to Health Navigator there wasn’t any taxonomy of chief complaints. ICD9 and ICD10 codes are diagnosis terminology not presenting problem terminology. The Health Navigator database of coded chief complaints covers 99.8% of the reasons for visits.