Markets Served | Electronic Health Records (EHR)


In an electronic health record that includes a patient portal, a patient may type in a message to the doctor about their symptoms. But what does that message look like when it’s received by the doctor? A “blob” of text? Undecipherable symptoms? If the symptoms were presented in clinical terms and ranked by acuity, it would enhance the clinician’s ability to make quick, accurate decisions.

Our Approach

Quality documentation and ease of use are two things providers look for in an EHR. Health Navigator’s Natural Language Processing engine and symptom documentation checklist address both of these goals when integrated into an EHR. Our platform delivers:

  • A proprietary clinical vocabulary for capturing and storing the chief complaint.
  • Natural Language Processing engine that converts patient free-text symptoms into severity-coded chief complaints.
  • Documentation checklist that providers can easily record into a patient’s chart.
  • Reliable, turnkey, front-end solution that improves the clinical workflows.


Many electronic health records feature a patient portal. EHR companies are looking for ways to increase the utilization of their portals and their EHR. By providing tools to physicians that allow them to efficiently process symptom-based requests and providing a differential diagnosis, providers can:

  1. Access an acuity-ranked list of the patient’s symptoms.
  2. Improve efficiencies because data-driven responses to additional questions about the patient’s symptoms can pass directly into the EHR for their review.
  3. Improve patient satisfaction and engagement with the encounter and the overall patient experience.