Coded Chief Complaints (CCC) are the reasons a patient calls or visits, converted into a coded, standardized clinical vocabulary. Health Navigator uses CCC data to translate patient free-text (words the patient uses) into medical terminology for clinical or call center staff.
CCC enable health care professionals to easily identify a patient’s reason for calling or visiting and the associated acuity or urgency, body system, and SNOMED or ICD 10 code.
Health Navigator recently released an analysis of the most common chief complaints from medical call center interactions using the Health Navigator database of Coded Chief Complaints. Learn how analyzing chief complaints can help health care professionals.
Health Navigator works with eHealth, telemedicine, and other healthcare companies to provide evidence-based digital health information content that improves patient care and that advances both the patient and provider experience.